Chanco Beauty

Website: chancobeauty.com
Email: [email protected]

Overview

Chanco Beauty (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where relevant.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase from us.

Personal Information We Collect

1. Information You Provide

• We collect personal information you voluntarily provide, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Information submitted through forms, bookings, or customer support

  2. Automatically Collected Information

  When you visit our website, we may collect:

  • IP address

  • Browser and device information

  • Pages visited and interaction data

  • Referral sources and search terms

  This helps us improve our website and user experience.

  How We Use Your Information

  We use your personal information to:

  • Process and fulfill orders

  • Communicate with you regarding purchases and support

  • Provide and improve our services

  • Send marketing communications (with your consent where required)

  • Detect and prevent fraud or misuse

  Consent (PIPEDA)

  By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

  You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at [email protected].

  Sharing Your Information

  We may share your personal information with trusted third parties, including:

  • Payment processors (e.g., Stripe)

  • CRM and website platforms (e.g., GoHighLevel)

  • Shipping and fulfillment providers

  • Email marketing and analytics platforms

  • These providers are only given the information necessary to perform their services.

  We may also disclose information:

  • To comply with legal obligations

  • To protect our rights or prevent fraud

  Cross-Border Data Transfers

  As we operate in both Canada and the United States, your personal information may be transferred to and processed in jurisdictions outside your province/state, including the United States.

  These jurisdictions may have different data protection laws. By using our services, you consent to this transfer.

  Your Rights (Canada & U.S.)

  1. Canadian Residents (PIPEDA)

  You have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent

  • Request deletion where applicable

  2. U.S. Residents (CCPA – where applicable)

  If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Request access to your personal information

  • Request deletion of your personal information

  • Opt out of the “sale” or sharing of personal information (if applicable)

  • Not be discriminated against for exercising your rights

  Note: Chanco Beauty does not sell personal information.

  To exercise any of these rights, contact:
  [email protected]

  Cookies & Tracking Technologies

  We use cookies and similar technologies to:

  • Operate and optimize our website

  • Analyze traffic and usage

  • Deliver relevant advertising

  You can manage cookie preferences through your browser settings.

  Marketing Communications

  With your consent, we may send:

  • Promotional emails

  • Product updates

  • Educational content

  You can unsubscribe at any time using the link in our emails or by contacting us.

  Data Retention

  We retain personal information only as long as necessary to:

  • Fulfill orders and services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

  Security

  We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

  Children’s Privacy

  Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

  Changes to This Policy

  We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

  Contact Information

  For questions, requests, or complaints regarding this Privacy Policy:

  Chanco Beauty
  Email: [email protected]